Refund policy
Return & Refund Policy
Last updated: August 11, 2026
We want you to be happy with your purchase. If you are not completely satisfied with your T-shirt, hoodie, or other eligible apparel item, you may request a return within 3 days of receiving your order, subject to the conditions below.
1. Return Eligibility
To be eligible for a return:
- The return request must be submitted within 3 days of delivery.
- The item must be unworn, unused, and unwashed.
- The item must be in the same condition in which you received it.
- All original tags must still be attached.
- The item must be returned in its original packaging, where applicable.
- You must provide your order number or other proof of purchase.
Items that show signs of wear, washing, washing damage, stains, odors, alterations, or other use may not be eligible for a refund.
2. How to Request a Return
To request a return, please contact us at:
Please include your order number, the item(s) you wish to return, and the reason for the return.
Do not send an item back before your return request has been approved. Unauthorized returns may not be accepted.
If your return is approved, we will provide you with instructions regarding where and how to return the item.
Return address:
3 Berwick Ln
Sicklerville, NJ 08081
United States
3. Return Shipping
For returns due to a change of mind, incorrect size selection, or other reasons unrelated to an error on our part, the customer is responsible for the return shipping costs unless otherwise agreed.
If you received a wrong, damaged, or defective item, we will provide appropriate return instructions and, where applicable, cover the return shipping cost.
4. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or incorrect, please contact us at mahmood@sstextileapparel.com as soon as possible.
Please include your order number and clear photographs showing the issue. We will review the situation and, where appropriate, provide a replacement, refund, or other suitable resolution.
5. Non-Returnable Items
The following items are not eligible for return:
- Sale or clearance items
- Gift cards
- Items that have been worn, washed, used, stained, damaged, or altered
- Items without their original tags, where tags were originally attached
- Custom, personalized, or specially made items, unless they arrive defective or incorrect
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
6. Exchanges
We do not process direct exchanges.
If you need a different size, color, or product, the fastest option is to request a return for the eligible item and place a new order for the item you want.
A new order is subject to current product availability and pricing.
7. Refunds
Once we receive your returned item, we will inspect it to determine whether it meets our return requirements.
If your return is approved, your refund will be issued to your original payment method within 10 business days of the return being approved.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
Original Shipping Charges
Original shipping charges are non-refundable, except where the return is required because we sent you the wrong item or your item arrived damaged or defective.
Partial or Denied Refunds
If a returned item does not meet our return requirements, we may deny the refund or issue a partial refund depending on the condition of the item.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
8. Returns for International Orders
Customers outside the United States are responsible for complying with applicable customs requirements and may be responsible for return shipping costs, duties, taxes, and other applicable charges unless the return is due to an error on our part.
Where applicable, returns and refunds will also be handled in accordance with mandatory consumer protection laws that apply to the customer's order.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: mahmood@sstextileapparel.com
Return Address:
3 Berwick Ln
Sicklerville, NJ 08081
United States